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Asad8055's avatar
Asad8055
Tuning in
13 days ago
Solved

New 1gb wifi

Hi All

Ive just had broadband installed 1 gig with hub 5. Getting great speeds, but everytime i run a speed test on the Ookla speedtest app. Before i start it. The circle shows in yellow and says my internet connection may be unstable. I've first notice this when virgin media installed service and was told it should sort itself out in a day or 2. Been 2 weeks and not resolved. I have  tried power cycling and factory reset. Is anyone else have the same issue when running oakla ?

  • Asad8055's avatar
    Asad8055
    10 days ago

    Hi cardiffman282

    Thank-you for your reply.  Ive tried the web version and not getting any error messages. I think its must be the app.  Thanks 

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    10 days ago

    Hi Asad8055,

    Thank you for your post and welcome to the community. 

    To confirm, are you having any specific issue with the service or is it just when you run the test?

    ^Martin

    • Asad8055's avatar
      Asad8055
      Tuning in
      10 days ago

      Many thanks for your reply. No I'm not having any issues and the speed seems great also. Just getting " your connection may be unstable" only when using oakla speed test.  

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        7 days ago

        Thank you for that information. We can certainly take a look at your account to see if anything is showing. 

        I will private message you now.

        ^Martin

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      10 days ago

      Yeah, these new fangled app thingys, they'll never last   ;-) 

    • Asad8055's avatar
      Asad8055
      Tuning in
      10 days ago

      Hi cardiffman282

      Thank-you for your reply.  Ive tried the web version and not getting any error messages. I think its must be the app.  Thanks