Forum Discussion

Kermit-The-Frog's avatar
Kermit-The-Frog
Dialled in
9 months ago
Solved

Supposed to be on 1GB

So I updated to the 1GB service and got an email stating it should be up and running on Sunday 5th May. It's now 2 weeks later and every time I do a speed test (no matter what time of day) it always ...
  • Sabrina_B's avatar
    Sabrina_B
    9 months ago

    Hi Kermit-The-Frog 🐸.

    Thanks for joining me in a private message, so glad we got your issue resolved, enjoy your high speeds, should you need us again, please do reach back out 😎.

    Sabrina

Kermit-The-Frog's avatar
Kermit-The-Frog
Dialled in
9 months ago

Both Ookla and Sam knows are giving about 250

It wasn't quite where you said, but the Max Traffic Rate is 287500061

When I go to work the router is switched off, so yes it has been rebooted

Cardiffman282's avatar
Cardiffman282
Trouble shooter
9 months ago

Still not in place yet then. What hub have you got? 

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      9 months ago

      Hi Kermit-The-Frog 🐸.

      Thanks for reaching out to us. Apologies for the issues that you are having with your new speeds being delivered to your hub, so that we can look into this further, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      9 months ago

      Hi Kermit-The-Frog 🐸.

      Thanks for joining me in a private message, so glad we got your issue resolved, enjoy your high speeds, should you need us again, please do reach back out 😎.

      Sabrina