Solved
Slow downloads - since recent down time
After a bit of advice please before contacting VM, I'm more familiar with business networking and fibre and not dabbled into VM cable until had enough of the best we could get with VDSL. VM 1gig ser...
Hi there dragon-it Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I apologise to see the issues you are having with the broadband services as of recent. 😥
I've done some digging to see if there are any issues in the area. 🔍
As of yet - there is no SNR issue (signal to noise ratio issue), but after looking through, we can see there is a blip on the line which is causing an unstable connection for the time being.
I have raised this with my networks team on our end, they will monitor and clear off any drop outs on there, this can take up to 24 hours.
If after 24 hours the issues are still not resolved, please do reach back out to us as we will take this further. 🙂
Speak to you soon! 🔊
Kind regards,
Ilyas.
