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Slow Upload Speed

Masonz31
Joining in

Hi

I am having issues with my Hub 3.0. For the past 48 hours my upload speeds have been <1mb yet download speed up over 350mb. 

I have looked for area issues and nothing is flagging up at all so I presume its my router. I have put my upstream/downstream figures below but no idea what they mean!

Can someone help me please?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500004.140256 qam9
21387500002.738256 qam1
31467500002.738256 qam2
4154750000338256 qam3
51627500003.238256 qam4
61707500003.538256 qam5
71787500003.738256 qam6
8186750000438256 qam7
9194750000440256 qam8
102107500004.338256 qam10
112187500004.540256 qam11
122267500004.540256 qam12
132347500004.540256 qam13
142427500004.540256 qam14
152507500004.640256 qam15
162587500005.140256 qam16
172667500005.440256 qam17
182747500005.340256 qam18
192827500005.440256 qam19
202907500005.440256 qam20
212987500005.638256 qam21
22306750000640256 qam22
23314750000640256 qam23
243227500005.940256 qam24


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.978151
2Locked38.6307643071
3Locked38.910473758
4Locked38.9486261
5Locked38.636947
6Locked38.954450
7Locked38.964049
8Locked38.953352
9Locked40.372148
10Locked38.953453
11Locked40.322044
12Locked40.327444
13Locked40.317465
14Locked40.314540
15Locked40.316250
16Locked40.314943
17Locked40.321242
18Locked40.326836
19Locked40.923053
20Locked40.321058
21Locked38.924044
22Locked40.920636
23Locked40.315227
24Locked40.310428

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12360099745.8512016 qam11
23660065746512032 qam7
33010017446512032 qam8
44309904245.8512032 qam6
54960046646512032 qam5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0020
1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

Those stats are poor !  Can you do this,,,

________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.

Also check the Upstream QAM’s are all at 64 - if they are still dropping (to 32/16) then that's bad - see message 3 here…

https://community.virginmedia.com/t5/Networking-and-WiFi/Regular-Intermittent-Upstream-dropouts/td-p...


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.