Slow Broadband

[GarryL]

Noticing my computer reacts slowly which I guess is broadband related? Any news sites are almost impossible to use due to the advertising. Listening to music on say U Tube often results in buffering. I have reset the router a couple of times, and when I use Virgin's  own  testing system no problems come up. Any ideas?

[Cardiffman282]

Check for local faults on 0800 561 0061. Also try again with the laptop in Safe Mode. 

[Steven_L]

Hey GarryL,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection at the moment. I have looked into this and can see that there are some issues with your downstream power levels that would need an engineer visit to resolve. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[Client62]

When 1 computer is slow is usually a Windows or a bloated security package issue.

Performing a Shut down or sign out >> Restart on the computer
is usually more help than messing with the VM Hub.