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SamKnows RealSpeed test

maxarian
Tuning in

Hi,

I'm on Virgin's 1gb and have had dropouts from the start (Hub 5). Samknows used to give 'correct' info but is now reporting apparently incorrect info.  I've lost count of how many engineers (I think 5, not including those that replaced the external cables) I've had visit and 'correct' the faults only for them to return almost immediately (every time) once the engineer leaves. All hardware (except the router - engineer reluctant to swap even though that was what I requested) including ALL cables/hardware inside and outside the house. Some of the engineers decided to attenuate, last engineer said that the Hub 5 should NOT be attenuated. Last visit was yesterday (09/08/2023), engineer not happy (after 3 hours) with the fact that he could not get my 'equipment' in spec.  He said that the Network guys need to now take over (whatever that means). Yep! You guessed it, dropouts are back!

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1 ACCEPTED SOLUTION

Accepted Solutions

legacy1
Alessandro Volta

@maxarian wrote:

What do you guys use to continuously ping a website so you can 'gather' dropouts?  I'm using ping from a commandline to a text file.  It works but obviously there are better ways to do this.


Broadband Quality Monitor | thinkbroadband

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See where this Helpful Answer was posted

25 REPLIES 25

Client62
Legend

How odd that the Realspeed figures are so low, but are almost identical. Almost as if the Hub was busy when that test occurred.

Look at the Hub 5 Downstream and Upstream tabs, the Power Levels shown reveal if the line is in spec or if some kind of attenuator or signal boost is required.

jhuk
Trouble shooter

Hmm why did I get a notification to this thread as it only has 2 posts, and none are mine (did the Mod clean up some posts)?

Alex_RM
Forum Team
Forum Team

Hi maxarian,

Thanks for posting and sorry to hear you're having some connection issues.

I've had a look at things from our side, and can see you've been able to speak to us about this, if you do still need help with anything please let us know.

Alex_Rm

Hi Alex,

Thanks for the reply.

My situation is as I said.  The dropouts are back so, effectively, I'm having to go back to tethering to my mobile to have a reliable (consistent) connection.  So, far from 'fixed'.

Hi Client62,

Yep! Nobody seems to know why! This is with NO attenuators. The dropouts are 'killing' me!

maxarian
Tuning in

What do you guys use to continuously ping a website so you can 'gather' dropouts?  I'm using ping from a commandline to a text file.  It works but obviously there are better ways to do this.

Thanks maxarian,

I've been through a few checks from our side, and the system is advising a pin-hole reset if you can please try this.

Alex_Rm

Hi Alex,

The engineer did this yesterday.  Didn't make the slightest difference!

legacy1
Alessandro Volta

@maxarian wrote:

What do you guys use to continuously ping a website so you can 'gather' dropouts?  I'm using ping from a commandline to a text file.  It works but obviously there are better ways to do this.


Broadband Quality Monitor | thinkbroadband

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