Replacement hub, slow speeds

[danbish]

Hi. 

I've recently had an issue with red light on my Hub 3 (https://community.virginmedia.com/t5/Networking-and-WiFi/Red-light-on-Hub-3/m-p/5589402#M599039) which has been solved by an engineer visit this afternoon who's changed the hub for another Hub 3. 

My contract with VM is for M250 broadband but the speeds I'm getting from this hub are particularly slow. Instead of the 200-250Mbs I was getting with the old hub, this new one is giving me 9.4 which is drastically short. Is this normal with a new hub - slow to start but will pick up later, or should the speed instantly be the same as before as I'm thinking?

The test has been done at Speedtest.net where I usually go and my PC is wired to the hub.

Thanks!

[newapollo]

Hi danbish 

Please try running a full test (wired connection to your computer) via https://samknows.com/realspeed/ 

The results will show the speed to the hub and your device, along with latency, jitter and packet loss.

It would also help the forum gurus if you can post your stats by typing 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter. 

When the page appears click ‘Check Router Status’ 

 When the page appears, log in (using the details on the hub) and then go to Advanced Settings > Tools > Network Status.

Then copy paste (not screenshots) the information from the Downstream, Upstream, Configuration and Network logs. 

You could also set up a quality monitor (BQM) on /thinkbroadband.com/broadband/monitoring/quality 

Click on "Create a new monitor" on that page - you might have to sign up for the site.

It will take a couple of hours before any results start to show, but once they do then  go to your  BQM and under the options you will see

Today | Previous Days | Edit | Delete | Share

Click on the Share option and on the screen that opens click on Share 

On the next screen click on Share Live Graph

Copy the text in the Direct Link box (beware there may be more text than you can see so make sure yuo highlight it all)

On here when creating your post click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

[carl_pearce]

Considering you are seeing around 9.x Mbps up and down, and you should be seeing 250Mbps down / 25Mbps up, I'd suggest your PC has negotiated at 10Mbps instead of 1Gbps.

[danbish]

"I'd suggest your PC has negotiated at 10Mbps instead of 1Gbps."

I don't know what you mean. Is this something I can do to fix since its only started when this new hub has been installed? 

[danbish]

I've had to Google what you meant and through that I've check the cables the virgin guy plugged back in (which embarrassingly I never thought to do in the first place), when he changed the box. Checking https://samknows.com/realspeed/  (thanks @newapollo) I've found the speed coming into the house is what I'm supposed to be getting but the speed between the hub and my PC was showing at 10Mbps. I've checked the ethernet at the hub which I found was tight, and plugged it into a different port where the cable has a bit more room. Instantly the speed to my PC has shot up to 276Mbps! I'll keep an eye on it for the next day or so to make sure its fine and dandy. 

Thanks for your help guys. I can't believe that I missed something so simple - a proper noob error.

[carl_pearce]

The bend in the cable must have affected some of the twisted pairs, maybe at the port itself, meaning full speed couldn't be attained.