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Puzzling drop in download

wotusaw
Superfast

Everyday at 1pm therebouts my connection speed of 550mb download goes down to between 5mb/10mb. This last all afternoon and evening. About 530pm the connection starts to cut out entirely, coming back on then going off again through the evening..

At 8pm to 830pm  the following morning it goes back upto 550mb. Remains there until 1pm thereabouts repeating the above cycle.

This has been going on for about a week. Resetting the router does not solve the issue.

I have been a Virgin customer since NTL. A very long time. I've never experienced anything like this before.

I don't overuse the internet. I'm 70 years old and the only intense usage is on my beloved Titanfall 2 of which I play about 8 games a day. I am very good btw.😋

I have an engineer turning up tomorrow 28/02/23. However any info is good to know before the visit.

Interested to see if anyone can shed a light on this strange behaviour.

Thanks in anticipation.

 

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

Get a BQM up and running before the tech visit to have a record of before and after the visit.  If the Hub is changed you will need to edit the BQM to the new WAN IP address. 
www.thinkbroadband.com/ping

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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wotusaw
Superfast

I was cleaning the area around the modem in prep for the engineer and noticed the modem was upside down.Turned it up the right way and made enquiries. My son had apparently knocked it over and put it back the wrong way.

I put it back the right way and after doing that I've had no problems so far. Presume modem was overheating and throtling back.

Maybe I'm wrong but so far as said no probs. I cancelled the engineer.

Good to hear. Asking whether a hub is standing upright is often overlooked during troubleshooting on here. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).