Painfully slow upload speeds

[jmorton76]

Hello VM,

I've been struggling with poor upload speeds for as long as I can remember but its now starting to affect work.  Download although erratic is OK, but upload is rarely even a mb which is causing me to have to apologise to colleagues when it takes for ever to upload fixes and update customers.

Any known issues or fixes I need to apply to get what I'm paying for?

Thanks in advance

[jbrennand]

Start here...

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First thing is to check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

Then - what are speeds like when tested on an ethernet cable connection?