cancel
Showing results for 
Search instead for 
Did you mean: 

Overseas connection drop

Koojay
Joining in

I connect to an Australian VPN once a week for a remote shift. 

Yesterday the speeds slowed to a crawl - 5-8 mbps impossible to work. The VPN has been checked and is fine - I've found out there is a Virgin fault locally in our postcode. The local speeds are fine- 100 mbps in London. Is this something that happens? That when there's a fault they can slow down overseas connections whilst the fault is being rectified? Just not sure if my work issue is related to this or not.  

3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

What being reported on your "service status line" - call 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

IPFreely
Fibre optic

Heya, 

They didn't slow your connection intentionally, just that faults often slow down higher latency connections more as it takes longer to recover from packet loss. 

Gareth_L
Forum Team
Forum Team

Hello Koojay.

Thanks for your first post and welcome to our community.

Sorry it's not on better terms though. 

Can we just ask if the VPN is working okay now as we checked a few things and can see there was a possible outage in the area. Nothing has show up since though.

Please let me know if you still need assistance as I can send you a private message to check in more depth.

We do also have a service status page here 

Gareth_L