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New customer M500 - Hub3

Tom_nock
Tuning in

Hi,

New customer here, signed up for M500. I have an O2 contract already so am expecting this to be picked up as Volt on both sides and subsequently be upgraded to Gig1 on the VM side. 
I have been sent a Hub3. So 
my question is when my Volt benefits are applied, will I be sent a new modem too since the Hub3 doesn’t support DOCSIS 3.1? Seems a bit of a waste by all accounts and something they maybe could have checked to start with before sending a Hub3?

What modem should I expect to receive? I have a 2.5Gbps internal network and plan to make use of the full speed Virgin provide on Gig1 - does the Hub4/5 have a 2.5GbE port?

1 ACCEPTED SOLUTION

Accepted Solutions

Cardiffman282
Super solver

Yes to a new hub but it might be a Hub 4. Only the Hub 5 has a 2.5 Gbps port. The "new" hub might not be brand new btw as VM reissue pre used hubs. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

See where this Helpful Answer was posted

3 REPLIES 3

Cardiffman282
Super solver

Yes to a new hub but it might be a Hub 4. Only the Hub 5 has a 2.5 Gbps port. The "new" hub might not be brand new btw as VM reissue pre used hubs. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Thanks for the quick reply! Would there be a way I can specifically request a Hub5 from VM due to wanting the 2.5GbE port?

Are Hub5s even being dished out at the moment? I read about some stock shortages?

Unfortunately you can't specify a HUB 5 as VM deem both capable of full speed across several devices at the same time, when in router mode.

You may be in luck, however, since you are a new customer.