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Dinger · ‎04-03-2024

As you seem to be helping a lot of other people I wonder if you could help me!!! So been with Virgin and O2 for a while and had M600 speed, I upgraded my Virgin Contract changed and noticed that for some reason my broadband speed has dropped to 500mb?.. do I get a boost please

Adduxi · ‎04-03-2024

Check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

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jbrennand · ‎04-03-2024

Is that on wifi? If so thats what is likely to be limiting it. Connect a laptop/computer to the Hub on an ethernet cable and see what speeds that gets

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Adduxi · ‎04-03-2024

Check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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