My work VPN suddenly not working

[elbee8_1]

Ive been with VM for about 4-5 years and have never had an issue. Since yesterday my work laptop, on which I have to use a VPN to access the hospital systems is losing connection every few minutes, making working from home almost impossible. 
I have a hub 3, all other devices are working normally. My work IT help desk say there is nothing wrong with the laptop or at the hospital end but think it may be something to do with Virgin?

Any help very much appreciated 

[tomwlindsay]

Hi there,

Could you possibly share your fix? I'm experiencing the same issues.

Any help would be amazing!

Thank you,

Tom

[elbee8_1]

Hello,

I had to log in to the router and do something to the DMV (demilitarised zone). The IT manager from my neighbouring NHS talked me through it. I had to give the DMV my laptop IP or network ID from memory. I actually ditched Virgin and moved to BT after due to costs.

Lois 

[tomwlindsay]

Hello,

Thank you for the info! Has your trust laptop connected fine to BT?

Tom

[elbee8_1]

Hi,

Yes it seems to be fine with BT. Are you also NHS?

Lois

[tomwlindsay]

Hey Lois,

No, but my girlfriend is and we've just had Virgin installed, but I think we will move to BT. 

Thank you for your help, really appreciate it!

[elbee8_1]

Hi Tom,

Which Trust? I work in Procurement for both Bristol Trusts and Bath NHS helped me. We believe it’s something to do with the security some Trusts use. There may be others in your girlfriends Trust having issues, Bristol and Bath had discussed meeting together with Virgin to discuss, they’d likely discuss with your GFs Trust too.

Lois

[Mahmya75]

Hi Lois
Can you recall what the fix was? I work for a NHS Trust in the Midlands and have been unable to connect to VPN for the last month over VM connection, works fine if I tether to mobile phone.
Thanks 

[elbee8_1]

I had to log in to the router and do something to the DMV (demilitarised zone). The IT manager from my neighbouring NHS talked me through it. I had to give the DMV my laptop IP or network ID from memory. I actually ditched Virgin and moved to BT after due to costs (sorry Virgin)

Lois

[pete_at_home]

Using the DMZ is not a fix, it's a temporary work-around, potentially leaving your laptop open to attacks.   More likely something in the Hub Firewall that's incompatible with the VPN being used.

Depending on the VPN config it might need port 500 allowed through in the port forwarding settings.

[elbee8_1]

Possibly, but it was something one of the local NHS Trust Head of IT people sorted out to get home workers back online for hit Trust and he kindly shared it with me, so I could share it with my Trusts IT departments. 

Doesnt really matter anymore as I left Virgin Media though.