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Latency Spikes

Rishi_Chopra
On our wavelength

Hi all, had VM installed around 10 days ago now, I have the Hub 5x, whether it’s wireless, or with Ethernet hooked up to my Xbox (which is the main annoyance) I have high latency spikes that last around 10 seconds, I would say these occur around every 30 minutes, now that may not sound awful but for a competitive gamer it can get quite frustrating, is there any way to fix this, when I run the ping test on CMD the ping spikes to over 2000, and when I log in online to view my Hub 5x settings, when I run the network diagnostic tool, it says that my home network has a few problems, and it highlights the part saying “checking Ethernet connections” I’ve read quite a few of the posts involving latency spikes and the only one that seemed like a fix was to do with changing the settings, and unfortunately it was from 6 years ago so was quite outdated, I’ve also seen people requesting tests etc, now even though I’m a gamer I’m not quite the tech wizard, so if you request these things in the replies, could you explain it easily for me as I do have a hard time following instructions sometimes.

54 REPLIES 54

Rishi_Chopra
On our wavelength

so as you can see these tests aren’t occurring anywhere near as much as they once where (as they used to occur hourly) however they haven’t completely stopped for me 

IMG_3050.jpeg

Rishi_Chopra
On our wavelength

Virgins response to me on Twitter 

“We wouldn't be able to stop the tests completely as it's part of how our system works with the Hub so that it can pre-empt any issues, but we're glad the issue with over testing has been resolved!”

Cardiffman282
Trouble shooter

https://www.ispreview.co.uk/index.php/2024/08/virgin-media-uk-working-to-fix-ping-spikes-on-2gbps-br...

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yup its made my ping double and triple to some places.

Martyn_0-1723470261435.png

why are they constantly messing with stuff?

Connection: Virgin FTTP Gig2 (XGSPON)

jpeg1
Alessandro Volta

It's a very new system, rushed out by VM marketing. 

You have recruited yourself to test it for them, so you have to expect that there will be changes as they continue to get it working. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.