Latency Spikes and Hub loses connection.

[Minichris23]

So the last few days I've started to get warnings of high latency followed by complete loss of connection.

A reboot of the modem brings it back for approximately 12 to 24 hours where the situation repeats itself.

 

  

BQM shows the same as the local diagnostics

https://www.thinkbroadband.com/broadband/monitoring/quality/share/54162498a48bba03fb91c7989dea669ed2...

Anyone got any ideas please?

[legacy1]

are you in modem mode or router mode?

[legacy1]

if in modem mode with a router don't reboot the hub see if unplug the Ethernet for 10 seconds and back in fix it  

[Minichris23]

Yes Modem Mode.

Out of interest why would unplugging the patch cable fix it? You thinking it's spanning tree related or some form of port sensing? 

[legacy1]

Did it fix it? 

I know my BQM went wrong when downloading over night 

you should disable spanning tree if your ACL with a switch with the hub to before your router

[Minichris23]

I had already rebooted it before you replied. I'll try your solution when it does it again.

[Matthew_ML]

Hey Minichris23, thank you for reaching out and I am sorry to hear you are having some spikes and connection issues.

Did the advice help in the end or are you still having these issues? 

[Minichris23]

Hi Matt,

I've had a small amount of packet loss but nothing that's caused the SH to become unresponsive again.

I'll keep an eye on it over Xmas.

[Minichris23]

Started again just now, not at home to reset it at the moment.

 

[Minichris23]