Is my power levels to blame for my poor connection?

[TiPs1]

Morning everyone.

I previously had issues before and it will resolved after a repull and power levels adjusted but yet again I am having issues. I have been running a BQM for the past few days which looks ok I believe with a blip on Wednesday evening.

The problem I have noticed is streaming, Its not streaming to the full quality and this is happening on Amazon Prime/Netflix and Youtube all on a wired connection with 1Gig connection.

I also have Google Home Doorbell and outdoor camera's and these are the same they take around 5/10 seconds before the stream shows a clear image instead of blured but obviously these are on WiFi but never had any issues previously.

I am wondering if my power levels are causing issues yet again?

Cable Modem StatusItemStatusTypeCable Modem StatusOnlineDOCSIS 3.0Primary downstream channelLockedSC-QAMChannel OverviewDownstreamUpstreamDOCSIS 3.0 channels325DOCSIS 3.1 channels11

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	195000000	10.8	41	QAM 256	8
2	139000000	11.5	40	QAM 256	1
3	147000000	11.3	40	QAM 256	2
4	155000000	10.8	40	QAM 256	3
5	163000000	10.6	41	QAM 256	4
6	171000000	10.6	41	QAM 256	5
7	179000000	10.4	41	QAM 256	6
8	187000000	10.5	41	QAM 256	7
9	203000000	10.5	41	QAM 256	9
10	211000000	10.6	41	QAM 256	10
11	219000000	10.7	41	QAM 256	11
12	227000000	10.5	41	QAM 256	12
13	235000000	10.3	41	QAM 256	13
14	243000000	10	41	QAM 256	14
15	251000000	9.6	41	QAM 256	15
16	259000000	9.7	41	QAM 256	16
17	267000000	9.7	41	QAM 256	17
18	291000000	9.6	41	QAM 256	20
19	299000000	9.9	41	QAM 256	21
20	323000000	9.5	41	QAM 256	24
21	355000000	9.5	41	QAM 256	28
22	363000000	9.1	41	QAM 256	29
23	379000000	8.1	41	QAM 256	31
24	387000000	7.5	41	QAM 256	32
25	395000000	7.6	41	QAM 256	33
26	403000000	8	41	QAM 256	34
27	411000000	7.8	41	QAM 256	35
28	419000000	7.8	41	QAM 256	36
29	427000000	8.3	41	QAM 256	37
30	435000000	8.1	41	QAM 256	38
31	443000000	7.9	41	QAM 256	39
32	451000000	8.4	41	QAM 256	40

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	41	0
2	Locked	40	50	0
3	Locked	40	54	0
4	Locked	40	80	0
5	Locked	41	43	0
6	Locked	41	73	0
7	Locked	41	61	0
8	Locked	41	41	0
9	Locked	41	45	0
10	Locked	41	35	0
11	Locked	41	52	0
12	Locked	41	45	0
13	Locked	41	43	0
14	Locked	41	46	0
15	Locked	41	46	0
16	Locked	41	45	0
17	Locked	41	47	0
18	Locked	41	48	0
19	Locked	41	53	0
20	Locked	41	67	0
21	Locked	41	43	0
22	Locked	41	44	0
23	Locked	41	73	0
24	Locked	41	95	0
25	Locked	41	85	0
26	Locked	41	73	0
27	Locked	41	70	0
28	Locked	41	79	0
29	Locked	41	55	0
30	Locked	41	57	0
31	Locked	41	83	0
32	Locked	41	86	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

42

6.6

987892771

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	45	5120	QAM 64	1
1	43100000	44	5120	QAM 64	2
2	36600000	43.3	5120	QAM 64	3
3	30100000	42.5	5120	QAM 64	4
4	23600000	42	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

39.5

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

54

0

[TiPs1]

Network Log

Time Priority Description

12-07-2024 10:27:43	notice	GUI Login Status - Login Success from LAN interface
11-07-2024 14:39:11	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-07-2024 14:39:11	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-07-2024 13:35:17	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-07-2024 13:35:17	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-07-2024 13:34:52	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
11-07-2024 13:34:52	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10-07-2024 19:00:08	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10-07-2024 19:00:08	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10-07-2024 17:50:03	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10-07-2024 17:50:03	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 17:07:27	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 17:07:27	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 15:57:55	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 15:57:55	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 11:04:39	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 11:04:39	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 09:54:37	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 09:54:37	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 04:57:26	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 02:30:01	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 02:30:01	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 01:21:38	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 01:21:38	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 01:19:31	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 01:19:31	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 00:19:07	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-07-2024 00:19:07	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-07-2024 22:28:03	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-07-2024 22:28:03	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-07-2024 21:27:51	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-07-2024 21:27:51	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-07-2024 15:55:14	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
04-07-2024 07:24:15	notice	GUI Login Status - Login Success from LAN interface
04-07-2024 07:24:07	notice	GUI Login Status - Login Success from LAN interface
04-07-2024 07:23:27	notice	GUI Login Status - Login Success from LAN interface

BQM Link: https://www.thinkbroadband.com/broadband/monitoring/quality/share/7e3ddb2ea50f2211cb56429e1c5dd32fb7... 

[legacy1]

likely the CDN to you is over loaded 

also router mode and wifi on the hub not that good

[TiPs1]

The router and wifi have been fine for me only within the last week its been playing up and its getting beyond a joke.

[Matthew_ML]

Hey Tips1, thank you for reaching out and I am so sorry to hear about this.

I've taken a look from our side and everything is looking fine, how has it been over the weekend?

Have you seen an improvement?

[TiPs1]

Still the exact same. Samknows speed tests says the speed is fine also. 

[Matthew_ML]

Okay I am sorry to hear this, let me send you a DM and we will take  a look 🙂