Forum Discussion

cfreeman's avatar
cfreeman
Joining in
12 months ago

Power levels not in spec and HUB 5 upgrade

i don't think my power levels are right and its causing bad lag in games. I currently have the hub 4 and my wifi is very weak and constant disconnects from most devices throughout the day. I cannot get above 780mbs on any speedtest and i am paying 1gb, how do i get a hub upgrade to hub 5 to help with download speeds and wifi improvement? thank you. 

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

416300000012.80000340.946209QAM2564
113900000012.69999740.366287QAM2561
214700000012.69999740.366287QAM2562
315500000012.90000240.366287QAM2563
517100000012.19999740.366287QAM2565
617900000011.80000340.366287QAM2566
718700000012.19999740.366287QAM2567
819500000011.80000340.366287QAM2568
920300000011.19999740.946209QAM2569
1021100000011.09999840.366287QAM25610
1121900000011.40000240.946209QAM25611
1222700000010.59999840.366287QAM25612
132350000009.90000240.366287QAM25613
1424300000010.09999840.366287QAM25614
152510000009.80000340.366287QAM25615
162590000009.30000338.983261QAM25616
172670000009.59999840.946209QAM25617
1827500000010.50000040.946209QAM25618
1928300000010.09999840.366287QAM25619
202910000009.59999838.983261QAM25620
212990000009.50000038.983261QAM25621
223070000009.80000340.366287QAM25622
2331500000010.19999740.366287QAM25623
2432300000010.90000240.946209QAM25624
2533100000011.00000040.366287QAM25625
2633900000010.90000240.946209QAM25626
2734700000011.19999738.983261QAM25627
2835500000011.59999840.946209QAM25628
2936300000011.59999840.946209QAM25629
3037100000011.30000340.366287QAM25630
3137900000011.50000038.983261QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4Locked40.94620900
1Locked40.36628700
2Locked40.36628700
3Locked40.36628700
5Locked40.36628700
6Locked40.36628700
7Locked40.36628700
8Locked40.36628700
9Locked40.94620900
10Locked40.36628700
11Locked40.94620900
12Locked40.36628700
13Locked40.36628700
14Locked40.36628700
15Locked40.36628700
16Locked38.98326100
17Locked40.94620900
18Locked40.94620900
19Locked40.36628700
20Locked38.98326100
21Locked38.98326100
22Locked40.36628700
23Locked40.36628700
24Locked40.94620900
25Locked40.36628700
26Locked40.94620900
27Locked38.98326100
28Locked40.94620900
29Locked40.94620900
30Locked40.36628700
31Locked38.98326100



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1840QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked3910.0956786086404
  • Ilyas_Y's avatar
    Ilyas_Y
    12 months ago

    Thanks for speaking with us today cfreeman on the VM forums. 👋🏼

    I'm glad we have been able to make arrangements for an appointment to get this issue resolved.
    All details are within our chat - let us know how it goes with the appointment.

    Reach out to us for any other queries and we'll assist where we can.

    Kind regards,
    Ilyas.

  • cfreeman's avatar
    cfreeman
    Joining in
    12 months ago

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    14960000041.5205995120 KSym/sec64QAM1
    22360000040.0205995120 KSym/sec64QAM5
    33010000041.0205995120 KSym/sec64QAM4
    43660000041.5205995120 KSym/sec64QAM3
    54310000041.0205995120 KSym/sec64QAM2



    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1US_TYPE_ATDMA0000
    2US_TYPE_ATDMA0000
    3US_TYPE_ATDMA0000
    4US_TYPE_ATDMA0000
    5US_TYPE_ATDMA0000



    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    610.036.22KQAM128


    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6OFDMA20053.910
  • cfreeman's avatar
    cfreeman
    Joining in
    12 months ago

    Time Priority Description

    Tue Jan
    23    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue Jan
    23    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue Jan
    23    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue Jan
    23    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue Jan
    23    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue Jan
    23    		6DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue Jan
    23    		4DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Mon Jan
    22    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Mon Jan
    22    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Mon Jan
    22    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Mon Jan
    22    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Mon Jan
    22    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Mon Jan
    22    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sun Jan
    21    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sun Jan
    21    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sun Jan
    21    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sun Jan
    21    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		5DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		6CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		3SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		5Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		6CM-STATUS message sent. Event Type Code: 2; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		3SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat Jan
    20    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		6DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		4DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		5DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		6CM-STATUS message sent. Event Type Code: 4; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		5Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		6CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		3SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri Jan
    19    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu Jan
    18    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu Jan
    18    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu Jan
    18    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu Jan
    18    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed Jan
    17    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed Jan
    17    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    Your Downstream power levels are too high, (range -6 to +10) so they need lowered.  The BQM looks fine.

    As for the Hub 4, run the FULL tests on this site and post the result.   www.samknows.com/realspeed

    The 1GB tier is not sold as deliverable to a single device, so if you are downloading on a couple of devices, you will get the full 1GB.   As for Wifi, VM only guarantee 30Mb.  Also the Hub 4 and 5 are both the current devices for the 1GB tier, with all this in mind, you may not get the Hub 5.

    • cfreeman's avatar
      cfreeman
      Joining in
      12 months ago

      Thank you for your reply.

      I ran the full test and speeds are looking normal. How do i get my power levels fixed, do i need an engineer to come out or will i just need an attenuator? The hub 5 has better wifi, surely they would let me upgrade if i have wifi issues.

       

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team
        12 months ago

        Hey cfreeman Thanks for reaching out to us here. 👋🏼

        I'm sorry to hear about the issues with the power levels.
        They are something only we can fix via a technician, after looking through I can see the power levels are out of spec.

        I will send a private message to further assist.

        Kind regards,
        Ilyas..

  • legacy1's avatar
    legacy1
    Alessandro Volta
    12 months ago

    I highly doubt power level are your problems give BQM shows no packet loss

     

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    12 months ago

    Thanks for speaking with us today cfreeman on the VM forums. 👋🏼

    I'm glad we have been able to make arrangements for an appointment to get this issue resolved.
    All details are within our chat - let us know how it goes with the appointment.

    Reach out to us for any other queries and we'll assist where we can.

    Kind regards,
    Ilyas.

  • cfreeman's avatar
    cfreeman
    Joining in
    12 months ago

    So..... engineer came and fitted a 6db attenuator and changed the hub 4 for the hub 5. At first it seemed ok for the first few hours, and now for the last couple of days it has become unplayable. pre+post RS errors in the thousands on every channel. Why do i have to go to this much effort to get my internet working properly. Online gaming is impossible, servers feel like im a full second behind enemies even with 17 ping (varies but that is the lowest i get) 

    I have replugged in my netduma r3 and put the hub 5 in modem mode and it helps slightly but unbearable, i would definitely leave virgin media if there was any other broadband in my area, best i can get is BT 8-16mbs download. 

    • legacy1's avatar
      legacy1
      Alessandro Volta
      12 months ago
      cfreeman wrote:

      Why do i have to go to this much effort to get my internet working properly.

      Yup because VM blame power levels too much as to the real cause 

  • cfreeman's avatar
    cfreeman
    Joining in
    12 months ago

    is somebody from virgin going to reply to this? t4 timeout on 3.1 upstream and 16 t3 timeouts... this is outrageous.