Is it a case of over utilization?

[conman33158]

It's been a while guys......This is my daughters line, voltages a bit low in places but just need a second opinion before recommending she switch ISP's 🙂 

I have the Hub 3 in modem mode with TP Link Decos, it's even worse with connection issues in router mode.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/61c4e0f30cec9fee1dbbd3ceebb5c3ab2d... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/61c4e0f30cec9fee1dbbd3ceebb5...

Item	Status	Comments
Acquired Downstream Channel (Hz)	363000000	Locked
Ranged Upstream Channel (Hz)	32600000	Locked
Provisioning State	Online

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	363000000	3	40	256 qam	29
2	139000000	4.1	38	256 qam	1
3	147000000	3.7	40	256 qam	2
4	155000000	3.9	40	256 qam	3
5	163000000	3.9	40	256 qam	4
6	171000000	4	40	256 qam	5
7	179000000	4	38	256 qam	6
8	187000000	4	38	256 qam	7
9	195000000	4	40	256 qam	8
10	203000000	3.9	40	256 qam	9
11	211000000	3.7	40	256 qam	10
12	219000000	3.9	40	256 qam	11
13	227000000	3.7	40	256 qam	12
14	235000000	3.5	40	256 qam	13
15	307000000	3	40	256 qam	22
16	315000000	3	40	256 qam	23
17	323000000	3.2	40	256 qam	24
18	331000000	3	40	256 qam	25
19	339000000	3	40	256 qam	26
20	347000000	3	40	256 qam	27
21	355000000	2.9	38	256 qam	28
22	371000000	3	40	256 qam	30
23	379000000	3	38	256 qam	31
24	387000000	3	40	256 qam	32

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	49322	170058
2	Locked	38.6	42505	236113
3	Locked	40.3	43144	227661
4	Locked	40.3	42527	228938
5	Locked	40.9	42194	235522
6	Locked	40.3	44263	228840
7	Locked	38.9	44235	229094
8	Locked	38.9	46014	218768
9	Locked	40.3	44739	227291
10	Locked	40.3	46040	218643
11	Locked	40.3	47237	210995
12	Locked	40.9	46460	213646
13	Locked	40.3	47669	208420
14	Locked	40.9	46330	210692
15	Locked	40.3	49964	190241
16	Locked	40.3	49624	192081
17	Locked	40.3	50277	186945
18	Locked	40.3	50960	179535
19	Locked	40.3	52028	173340
20	Locked	40.9	50092	176653
21	Locked	38.9	49986	174408
22	Locked	40.3	49194	166871
23	Locked	38.9	48083	162880
24	Locked	40.3	48380	161516

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	32600000	32.8	5120	64 qam	13
2	23600000	33.3	5120	64 qam	14
3	39400007	34.8	5120	64 qam	12
4	46200000	32.8	5120	64 qam	11
5	53699949	33.8	5120	64 qam	10
6	60300002	34.3	5120	64 qam	9

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	6	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	2	0
6	ATDMA	0	0	0	0

[Client62]

I'd focus on the Post RS Errors on all 24 channels resulting from a downstream noise issue
as being a likely problem for connection reliability :

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	49322	170058
2	Locked	38.6	42505	236113
3	Locked	40.3	43144	227661
4	Locked	40.3	42527	228938
5	Locked	40.9	42194	235522
6	Locked	40.3	44263	228840
7	Locked	38.9	44235	229094
8	Locked	38.9	46014	218768
9	Locked	40.3	44739	227291
10	Locked	40.3	46040	218643

[conman33158]

These would be here from the hub was first powered on about 2 years ago, I must do a reset off the hub and see what pops up 🙂 

[jpeg1 · Accepted solution]

I'd say those errors are a result of the appalling connection, rather than the cause.

Have you checked the local faults line? Reported it as a fault?  There's no way she should suffer this if there is an option available.

[Cardiffman282]

Ugh. Halloween really has come early for Caitlin looking at her BQM. In addition to checking for local faults have another look at all of the cables and connections (and maybe a quick scan of the external cabling too). 

[conman33158]

Thanks for the input guys, will reset everything tomorrow and check all connections which all seems to be fine plus I’ll get a call into the faults line and if no faults get one logged. Hopefully it will be a simple engineer visit to sort it out. 

[conman33158]

After being cut off 4 times on the phone we finally got an engineer visit for Friday 25th Oct between 1-4pm. Hopefully the guy sees the issue. Had to laugh at them trying to get Caitlin tied into another contract when the issue is unresolved, nice try matey...lol

[Carley_S]

Hi @conman33158 

Welcome back to the community forums

Sorry to hear of the concerns you have with your services at this time. 

Please do keep us posted on how your engineer visit goes tomorrow, we'll assist further should you need. 

[conman33158]

Well the engineer came early so better than we thought as he had a cancelation. He just done a new install of equipment, cables and power supply etc as he could rule out which was casing the issue. Installed new cables, and new Hub 5 and new power supplies where needed. Vast improvement on the BQM now so hopefully no more bother. 

Cheers for all the help guys, much appreciated! 🙂

Broadband Quality Monitor | thinkbroadband

[Cardiffman282]

That is a much better VM BQM. You are showing off with your EE FTTP BQM though 😊