Hi
I’m not sure if what I’m looking for is akin to a mythical creature.
We recently moved into a 3 bed bungalow. All rooms are on the ground floor.
Virgin came in January and fitted the broadband , we have a hub 4 and were on the 125 package. However , we were struggling with coverage /speed slowing significantly.. to the extent I was losing connection via VPN to my work , kids were having buffering on their fire sticks and on their PS4/Switch, on occasion our phones were also switching to mobile data. I rang up and was recommended to increase the package to 250 which we did and we have had a pod put in.
However , we are still struggling. We’ve done the realtime Sam speed tests, I’ve checked speeds on the app etc and generally they are good at 100+ when they are good, but there are times when it’s dropping significantly to 20 ish and that’s when the games are lagging , Netflix’s or fire sticks are buffering etc. I don’t know if I’ve just got expectations that are too great but it doesn’t feel “stable” if that makes sense. I’m talking issues multiple times in a couple of hours.
I’ve done all the checks, no issues in local area, done re - boots etc etc. At the moment our old BT service is looking really attractive.
Am I wanting the impossible in constant , consistent coverage/speeds? I’ve rung customer services twice, the answer was a pod but it’s not made any difference and when they check the speeds are good - which I’m not denying - but then there are consistently periods of time that drops significantly.
Any help or words of wisdom appreciated!
