Help! Got 1GB internet and hub 5 but download speed of 300mbps

[Pendlebean]

Hi, as the title states we  are paying for 1 GB internet and getting nowhere near what we are paying for, I have tried 2ghz and 5ghz virgin website says no problem in the area, it’s driving me nuts as getting a lot of buffering and thinks like Netflix and YouTube. Please can some body help me . Have tried restarting the router also. We do not have many connected devices either, I have tried restarting the router also. 

 

 

 

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.   However there is something amiss, as SamKnows is only reporting 274Mb to the Hub.

[Tudor]

Don’t forget VM ‘guaranteed’ speeds are for Ethernet cable connected devices.

[carl_pearce]

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@Tudor wrote:

Don’t forget VM ‘guaranteed’ speeds are for Ethernet cable connected devices.

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The speed to the HUB is only 274Mbps, so not related to Wi-Fi.

[legacy1]

Your phone is slow or the hub wifi is the problem which you can fix by getting your own router with 1Gb ports and use hub in modem mode

[Matthew_ML]

Hey Pendlebean, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

Can you confirm if this is on a WIFI or a cable connection or even both for us?

The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.
We do have a download speed guarantee though - this will show the minimum speed we would expect for all our packages - you can take a look at that here: 

Please keep us updated. 

[Pendlebean]

Thank you all for your responses, the issue tuned out to be the person who did the installation had put a staple through the cable, all good now !

[Adduxi]

Well, that's one sure way to disrupt a signal ....   😉  Glad it's all sorted and thanks for the update !