Solved
Download Speed Drops To 50mbps
Hi there! I recently upgraded my internet to the "Gig1" package and had it installed a month ago, For the first few weeks everything seemed fine and I was getting around 700-900mbps download speed wh...
Forum Discussion
Here are the results from that website
Yeah that seems to have picked up the problem!, Said I needed to book a technician to resolve the issue so hopefully it should get sorted soon, Thanks for directing me to the right place
- Tom_W1
Forum Team
Hi ZanyJay thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.
We can see that since you've raised your issues here, you've been able to get the assistance you require which is great news.
We do hope this is resolved for you once you've had the technician out but if you need further help, please don't hesitate to let us know.
Many thanks
Hey @Tom_W1. The technician came today and said the issue could not be resolved today but it will be at a later date, due to the box outside that links my house to the internet having faulty cables, The issue cant be resolved until another month from now when they get a chance to come out and fix it, which is sad to hear but at least it will get fixed at some point.
I was wondering since I havent had my proper speeds for a month and now soon to be 2 months directly after installation if there was any form of compensation that could happen because of this?
Unfortunately no virgin is broken and they don't know how to fix it , my 1 gig only gives 700mbps wires and 6mbps to 250mbps depending on time of day , engineers don't know what to do , there ceo and assistants don't know what to do, had hub5 kept disconnecting and lagging so got hub4 back, disconnection sorted but lag and not fit for purpose wifi and lag remains , all you can do is wait for your internet contract to expire and then go elsewhere virgin I've had problems ever since they bought it from tellywest they should sell it
- Vikki_M
Hi jasondmorgan425,
We're sorry to hear about the speed issues you're having.
Do you have our connect app?
If not, we'd recommend to download this please.
There is more information on our connect app here
Please ensure any third party routers are not connected when running these speed tests via the app.
We also have a WiFi guarantee, all the details on our WiFi Max and pods is here
Please pop back to us when you can.
