Download Speed Drops To 50mbps

[ZanyJay]

Hi there! I recently upgraded my internet to the "Gig1" package and had it installed a month ago, For the first few weeks everything seemed fine and I was getting around 700-900mbps download speed which was fantastic, Then all of a sudden around the third week mark I started having this specific issue where if I start a download on Steam for example, it would start off at around 400-500mbps then drop off really slowly all the way down to 30-50mbps, I tested this on multiple devices and the exact same thing happens, goes really high for about 4 seconds then drops all the way down to 30-50mbps.

I've tried rebooting the router but that doesnt do much, I completely reset the router too but the same thing still happens, I tried looking at the Hubs settings but I'm not much of a technician so I have no idea what im doing in there and I'm scared to touch anything incase I make things worse than they already are.

Any suggestions or ideas on what might help?

[carl_pearce]

What does this site show?

https://samknows.com/realspeed/

[ZanyJay]

Here are the results from that website

[carl_pearce · Accepted solution]

---

@ZanyJay wrote:

Here are the results from that website

---

Could be a local fault.

Check here.

[ZanyJay]

Yeah that seems to have picked up the problem!, Said I needed to book a technician to resolve the issue so hopefully it should get sorted soon, Thanks for directing me to the right place

[Tom_W1]

Hi @ZanyJay thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

We can see that since you've raised your issues here, you've been able to get the assistance you require which is great news.

We do hope this is resolved for you once you've had the technician out but if you need further help, please don't hesitate to let us know.

Many thanks

[ZanyJay]

Hey @Tom_W1. The technician came today and said the issue could not be resolved today but it will be at a later date, due to the box outside that links my house to the internet having faulty cables, The issue cant be resolved until another month from now when they get a chance to come out and fix it, which is sad to hear but at least it will get fixed at some point.

I was wondering since I havent had my proper speeds for a month and now soon to be 2 months directly after installation if there was any form of compensation that could happen because of this?

[Tom_W1]

Hi @ZanyJay thanks for your reply and confirmation.

I do appreciate this, and I'm more than happy to look into this further for you.

Please expect a PM from me to arrive shortly and respond directly when you can!

Many thanks

[WorstISP]

Hi Zany, I advise you to start the complaints process early and collect evidence. You need to do speed tests twice a day by ethernet cable (not wifi) and take screenshots so you can build up a PDF showing the speed is below the "Minimum Guaranteed Speed" on your contract for several consecutive days. Make sure you cite: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/broadband-speeds-c... in your complaint when it escalates to the Ombudsman.

I had similar issues to you and it took about 4 months before they sent out an actual network engineer. You'll probably get compo if the complaint gets to the ombudsman.

[Matthew_ML]

Thank you for reaching out WorstISP, I can see my colleague is currently helping them get this resolved.