Denied Symmetrical Speed

[Dogmai]

Hi there,

Hoping for some assistance from Virgin or other posters.

I tried today to have the £6 symmetrical speed option added to my 1 Gig broadband, was told there was no such thing.  Please can someone advise how I can get this done?  Thank you so much.

[Client62]

Customer Service are supposed to have a dedicated team
for dealing with XGS-PON connections & their service variations.

[Dogmai]

Hi! Thank you for your help.  What does this mean, what exactly do I do if Customer Services is telling me there is no such thing as paying £6 for symmetrical speed?  Thank you.

[Cardiffman282]

What hub do you have? 4, 5, or 5x?

[Tudor]

Symmetrical speed in only available if you have FTP with a Hub5x and then only in a few areas. Basically it was a Marketing Dept hype making an announcement that was not fully qualified. Yes, in the future everyone will be able to get it, but not for sometime for most people.

[Dogmai]

Hi there, I have a Hub 5 Model F3896LG-VMB.

[Dogmai]

Hi there, I have a Hub 5 Model F3896LG-VMB.  If that cannot receive symmetrical speeds, can I request a Hub 5x for free? Thank you.

[Dogmai]

Thank you so much for your clear and detailed explanation, I am very grateful. Looks like I will not be getting symmetrical speeds anytime soon, but at least I now know this.  Thank you!