Constant drop offs and low upload spikes

[Kaosfury]

Hi.

I've been on the giga1 package for 14 months and the past week I'm getting intermittent drop offs and low upload speed. I've done all the tests that would be requested and still the same problem. I need to have an engineer come out and look at my service. The information part in tbe router states I'm getting many Critical priorities like dynamic range window violation and power in excess of 6db. 

Can you help?

[jbrennand]

Lets see the data... can you do this..

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In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[Gareth_L]

Hello Kaosfury.

Thanks for your first post and welcome to our community.

Sorry to hear about the intermittent drops and slow upload speeds.

This does sound like the signal has deteriorated over the last few months.

We are able to run a system check from here on your hub and can see the signals are all in the range we require.

There has been on going issues in the area either.

So we would hazard a guess that an engineer may have been out. If so, how are things since the visit?

Please keep in touch on here if you need anything else.

Gareth_L