Consistent Packet Loss... Still...
Back in 2023 I was experiencing packet loss and slow speed and posted about it. Unfortunately, two engineer visits later and it's still not fixed. I've switched the router into modem mode and am using a Draytek router - still no luck.
Speeds
Speeds are basically a joke, nowhere near our contract (300MBs) - see image below. Absolutely embarrassing level of service to be providing for £80 a month.
Connection Quality
I've set up a new BQM for the new router, and as you can see, we're still getting unacceptable levels of packet loss of 5-10%, which makes gaming literally impossible.
I'm beginning to wonder if the issue is actually fixable or if I'm better off going with another provider, as VM has been typically unhelpful so far - yet another technician visit following my formal complaint. No offer of reduced payments/refunds for the last year of paying for something we're not getting. Any insights/advice would be welcomed!
Will post DS, US and Network logs in replies below.