Forum Discussion

lemosilveira's avatar
lemosilveira
Tuning in
7 months ago

Connection keeps dropping (Bad wall socket connection?)

Hello everyone.

I had a quick search but couldn't find something quite like the issue I've been having.

I've moved house about a month and a half ago, and for the last month or so I've been having issues with my connection. At first it seems like really bad packet loss, to the point I was restarting my router and even after it started I kept getting Access Denied under internet for quite some time. Eventually I started disconnecting the wall socket cable, and plugging it back in (on the wall socket, not the router), which was fixing it after a little while.

Today whilst I was in the middle of an online match, it went down again (cmd pinging google showed about 5 timeouts followed by one 300ms ping, followed by another few/many timeouts), which I then tried to unplug the wall socket cable and plug it back in. It fixed the issue in seconds. However, it keeps on happening.

Anyone know what could be causing this? I'll paste logs from the router as soon as it lets me login. Apparently "I'm already logged in and only one session is allowed" (I'm not).

Thanks in advance

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    7 months ago

    Hi there lemosilveira 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here.

    I am so sorry that you have faced an issue with your connection. I have taken a look on our side and I can't see any issues with the Hub specs that would cause this. Are you able to access the Hub logs at all or are you still getting the same error message?

    • lemosilveira's avatar
      lemosilveira
      Tuning in
      7 months ago

      Apologies, I thought it was kind of fixed but it isnt. It just started happening less often than before. I still can't login to my router (I will reboot it today whilst I'm at work). In the meantime, i have found the network log without having to login to the router. I will paste it below.

      Is there any other info I can provide?
      Thanks!

       

      28/08/2024 08:58:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:52:23criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:52:23criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:51:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:38:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:38:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:38:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:38:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:37:47criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:35:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:35:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 08:29:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/08/2024 06:36:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      27/08/2024 23:30:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      27/08/2024 23:30:42criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      27/08/2024 23:30:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      27/08/2024 23:06:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      27/08/2024 23:06:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      27/08/2024 23:06:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      27/08/2024 23:06:1Warning!

      RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

      • Steven_L's avatar
        Steven_L
        Forum Team
        7 months ago

        Thanks for coming back to us lemosilveira and I'm sorry to hear that your issues have since returned. I've been able to look into this on our system and cannot see any issues with your connection or in the local area. How have things been since you last posted, has there been any improvement?

        Kind Regards,

        Steven_L