Check Signal Levels please - friend having issues

[Spitfire16]

Hi,

Can someone please check the below signal levels please as my friend is having intermittent connection 

Thanks

Downstream 

1	514000000	3.8	42	QAM 256	36
2	178000000	2.9	42	QAM 256	6
3	186000000	2.8	42	QAM 256	7
4	194000000	2.9	42	QAM 256	8
5	202000000	2.9	42	QAM 256	9
6	210000000	3.3	42	QAM 256	10
7	218000000	3.4	42	QAM 256	11
8	226000000	3.4	42	QAM 256	12
9	234000000	3.1	42	QAM 256	13
10	242000000	2.9	42	QAM 256	14
11	250000000	2.9	42	QAM 256	15
12	258000000	3	42	QAM 256	16
13	266000000	3.2	42	QAM 256	17
14	274000000	3.3	42	QAM 256	18
15	282000000	3.3	42	QAM 256	19
16	290000000	3.5	42	QAM 256	20
17	298000000	3.6	42	QAM 256	21
18	306000000	3.5	42	QAM 256	22
19	314000000	3.5	42	QAM 256	23
20	322000000	3.5	43	QAM 256	24
21	330000000	3.5	43	QAM 256	25
22	338000000	3.7	43	QAM 256	26
23	346000000	3.7	43	QAM 256	27
24	354000000	3.6	42	QAM 256	28
25	362000000	3.5	42	QAM 256	29
26	370000000	3.5	42	QAM 256	30
27	378000000	3.5	42	QAM 256	31
28	386000000	3.5	43	QAM 256	32
29	394000000	3.5	42	QAM 256	33
30	402000000	3.5	42	QAM 256	34
31	410000000	3.7	43	QAM 256	35

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	76	0
2	Locked	42	2	0
3	Locked	42	1	0
4	Locked	42	4	0
5	Locked	42	1	0
6	Locked	42	1	0
7	Locked	42	0	0
8	Locked	42	1	0
9	Locked	42	1	0
10	Locked	42	3	0
11	Locked	42	2	0
12	Locked	42	1	0
13	Locked	42	0	0
14	Locked	42	4	0
15	Locked	42	1	0
16	Locked	42	0	0
17	Locked	42	0	0
18	Locked	42	0	0
19	Locked	42	0	0
20	Locked	43	2	0
21	Locked	43	0	0
22	Locked	43	1	0
23	Locked	43	0	0
24	Locked	42	5	0
25	Locked	42	0	0
26	Locked	42	1	0
27	Locked	42	3	0
28	Locked	43	2	0
29	Locked	42	2	0
30	Locked	42	1	0
31	Locked	43	2694	13071

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

42

3.4

532401516

0

Upstream

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	48.5	5120	QAM 64	1
1	43100000	48.3	5120	QAM 64	2
2	36600000	48.3	5120	QAM 64	3
3	30100000	48.3	5120	QAM 64	4
4	23600000	47.8	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

42.5

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

0

Network Log

18-01-2024 18:23:28	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-01-2024 18:23:28	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-01-2024 11:08:42	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-01-2024 11:08:42	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-01-2024 10:04:07	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-01-2024 10:04:07	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:02:29	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:02:29	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:02:22	notice	REGISTRATION COMPLETE - Waiting for Operational status
17-01-2024 23:02:16	warning	Dynamic Range Window violation
17-01-2024 23:02:16	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:02:16	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:02:16	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:02:16	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:02:16	warning	Dynamic Range Window violation
17-01-2024 23:02:16	warning	Dynamic Range Window violation
17-01-2024 23:02:16	warning	Dynamic Range Window violation
17-01-2024 23:02:16	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:02:10	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:02:03	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:02:01	notice	Honoring MDD; IP provisioning mode = IPv4
17-01-2024 23:01:46	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-01-2024 23:01:45	critical	Cable Modem Reboot because of - HW or Power-On Reset
08-01-2024 04:02:04	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2024 04:02:04	critical	16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2024 04:01:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2024 02:04:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2024 01:15:20	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2024 01:15:03	critical	DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2024 01:14:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2024 01:14:24	critical	No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-01-2024 01:14:02	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Cardiffman282]

Downstream channel 31 is struggling with post RS errors. 

[Beth_G]

Hi Spitfire16

Sorry to hear your friend is having issues with their broadband - thanks for your post.

We'll drop you a PM so we can take their details from you and take a closer look for you. But yes, as Cardifman282 has advised, there is an issue on one of the channels.

Look out for my message 😊

[Spitfire16]

Hi Beth , tried to PM you back but its not allowing me?

[Ayisha_B]

Hi @Spitfire16 

Beth has received your PM and will respond as soon as possible 😊

Thanks!