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Broadband keeps dropping the connection

Dazzaharv
Tuning in


I've asked the forum before but didn't get a response , my 512mb broadband keeps dropping tue connection not only with WiFi but with my hard wired pc also

im monitoring my connection VM say there are no issues on the app but the BQM shows differently https://www.thinkbroadband.com/broadband/monitoring/quality/share/5603f7170a8b2d323fe1fff007e9e09c4c... 

 

 

10 REPLIES 10

Adduxi
Very Insightful Person
Very Insightful Person

Can you post all the power levels and network log from the Hub please.  Once done we can comment.

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jbrennand
Very Insightful Person
Very Insightful Person

What devices are connected to the Hub's ethernet ports ?

Can you not post images they are difficult to read and the mods will reject any with personal info in them - can you do it again this way..

Just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

I've got two pc's hard wired to the router.

these are the tables again  in text format , will be multiple messages as too many characters

Network Log

Time Priority Description

15/11/2024 17:54:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2024 14:55:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2024 21:03:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2024 11:31:8noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2024 11:31:8ErrorDHCP RENEW WARNING - Field invalid in response v4

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000002.540256 qam25
21390000004.940256 qam1
31550000004.840256 qam3
41630000004.840256 qam4
51710000004.640256 qam5
61790000004.440256 qam6
71870000004.540256 qam7
81950000004.540256 qam8
92030000004.340256 qam9
102110000004.340256 qam10
112270000003.940256 qam12
122350000003.740256 qam13
132510000003.440256 qam15
142590000003.540256 qam16
152670000003.240256 qam17
162910000002.740256 qam20
17299000000340256 qam21
183230000002.740256 qam24
193550000002.540256 qam28
203630000002.540256 qam29
213950000002.240256 qam33
224190000002.240256 qam36
234270000002.240256 qam37
244510000002.240256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.950
2Locked40.960
3Locked40.960
4Locked40.9120
5Locked40.980
6Locked40.960
7Locked40.990
8Locked40.960
9Locked40.950
10Locked40.9100
11Locked40.970
12Locked40.980
13Locked40.980
14Locked40.980
15Locked40.350
16Locked40.980
17Locked40.300
18Locked40.980
19Locked40.970
20Locked40.960
21Locked40.950
22Locked40.380
23Locked40.310
24Locked40.930

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13660002440.5512064 qam3
22360000239512064 qam5
33009999340.5512064 qam4
44310000940.5512064 qam2
54959997940.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0010
5ATDMA0000

jpeg1
Alessandro Volta

Your BQM shows that it lost your WAN IP at 5pm yesterday. Did you change your Hub settings or have you lost connection? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.