Broadband keeps dropping the connection

[Dazzaharv]

I've asked the forum before but didn't get a response , my 512mb broadband keeps dropping tue connection not only with WiFi but with my hard wired pc also

im monitoring my connection VM say there are no issues on the app but the BQM shows differently https://www.thinkbroadband.com/broadband/monitoring/quality/share/5603f7170a8b2d323fe1fff007e9e09c4c... 

[Adduxi]

Can you post all the power levels and network log from the Hub please.  Once done we can comment.

[Dazzaharv]

 

 

 

[Dazzaharv]

 

[jbrennand]

What devices are connected to the Hub's ethernet ports ?

Can you not post images they are difficult to read and the mods will reject any with personal info in them - can you do it again this way..

Just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

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[Dazzaharv]

I've got two pc's hard wired to the router.

these are the tables again  in text format , will be multiple messages as too many characters

Network Log

Time Priority Description

15/11/2024 17:54:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2024 14:55:48	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2024 21:03:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2024 11:31:8	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2024 11:31:8	Error	DHCP RENEW WARNING - Field invalid in response v4

[Dazzaharv]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2.5	40	256 qam	25
2	139000000	4.9	40	256 qam	1
3	155000000	4.8	40	256 qam	3
4	163000000	4.8	40	256 qam	4
5	171000000	4.6	40	256 qam	5
6	179000000	4.4	40	256 qam	6
7	187000000	4.5	40	256 qam	7
8	195000000	4.5	40	256 qam	8
9	203000000	4.3	40	256 qam	9
10	211000000	4.3	40	256 qam	10
11	227000000	3.9	40	256 qam	12
12	235000000	3.7	40	256 qam	13
13	251000000	3.4	40	256 qam	15
14	259000000	3.5	40	256 qam	16
15	267000000	3.2	40	256 qam	17
16	291000000	2.7	40	256 qam	20
17	299000000	3	40	256 qam	21
18	323000000	2.7	40	256 qam	24
19	355000000	2.5	40	256 qam	28
20	363000000	2.5	40	256 qam	29
21	395000000	2.2	40	256 qam	33
22	419000000	2.2	40	256 qam	36
23	427000000	2.2	40	256 qam	37
24	451000000	2.2	40	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	5	0
2	Locked	40.9	6	0
3	Locked	40.9	6	0
4	Locked	40.9	12	0
5	Locked	40.9	8	0
6	Locked	40.9	6	0
7	Locked	40.9	9	0
8	Locked	40.9	6	0
9	Locked	40.9	5	0
10	Locked	40.9	10	0
11	Locked	40.9	7	0
12	Locked	40.9	8	0
13	Locked	40.9	8	0
14	Locked	40.9	8	0
15	Locked	40.3	5	0
16	Locked	40.9	8	0
17	Locked	40.3	0	0
18	Locked	40.9	8	0
19	Locked	40.9	7	0
20	Locked	40.9	6	0
21	Locked	40.9	5	0
22	Locked	40.3	8	0
23	Locked	40.3	1	0
24	Locked	40.9	3	0

[Dazzaharv]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600024	40.5	5120	64 qam	3
2	23600002	39	5120	64 qam	5
3	30099993	40.5	5120	64 qam	4
4	43100009	40.5	5120	64 qam	2
5	49599979	40.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	0	0

[Dazzaharv]

Live BQM here

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5603f7170a8b2d323fe1fff007e9e09c4c... 

[jpeg1]

Your BQM shows that it lost your WAN IP at 5pm yesterday. Did you change your Hub settings or have you lost connection?