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Website Device Registration

Joining in

So, the virgin media website offers a "Device Registration" option that enables you to use biometrics to login instead of a password. This is all great except I can't register my (very new) Asus Zenbook laptop, despite having the latest build of Windows 11 and Windows Hello compatible webcam.

This is also the case for my other Microsoft Surface with Windows Hello laptop.

Seriously Virgin, if you're going to offer this feature you could at least make sure it works!

Oh, an even more ridiculous i can't add the tag "Windows Hello" because...well "hello" is apparently a rude word. wth!


Forum Team
Forum Team

Hello yosemitesam


Sorry to hear of the device registration issues experience with your laptop. We appreciate you taking the time to raise this via the forums.


There is help here in regards to Device Registration, when signing in on the laptop, does it ask if you wish to register the device for the service? If you have slected yes, in the Device Registration section of your online account, does the laptop show?