Websafe not working

[DJCopa]

Hi, 

One of many others who can no longer get Websafe to work. 

Has been fine, but now when on will act as if it is off (no web restrictions at all).

Reset devices, cleared cache on mobile, etc (same as others have) but no joy. Have again tried web URL as well as app.

Any ideas from Virgin? Seems to quite a lot of customers who experience this.

Thanks.

[Ayisha_B]

Hi @DJCopa 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you are experiencing some issues with your WebSafe settings. 

I'd like to take a closer look into this so will pop you a PM 📩  now and we can take it from there.

Thanks and speak soon!

[Ayisha_B · Accepted solution]

Thanks for your time via PM @DJCopa 

Glad we were able to get this resolved for you 😊

You know where we are if you need help with anything else.

Have a lovely evening!