Websafe not working - again!

[mco]

Has anyone else got issues with websafe? Mine is switched on, but isn't blocking anything, and dodgy websites can still be accessed.

There were problems a few months again which got resolved, but this has happened over the last few days.

Please help if you can Virgin!

Thanks
MCO

[用心棒]

By default Security Essentials blocks access to http://protonvpn.com, is that the case for you.

What AS Name value is reported here https://1.1.1.1/help? If it is not Virgin Media then look to see if DNS:

• is manually set on device
• if using a third-party router, it DNS setting

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

[joannedonna]

I have the same problem, only found out when I caught my kids on dodgy sites. Not happy at all with VM!

[用心棒]

---

@用心棒 wrote:

By default Security Essentials blocks access to http://protonvpn.com, is that the case for you.

What AS Name value is reported here https://1.1.1.1/help? If it is not Virgin Media then look to see if DNS:

• is manually set on device
• if using a third-party router, it DNS setting

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

---

@joannedonna, from the device on which the issue is occurring, what results do you see from following the above quoted instructions?

[sunflower12]

Has this been resolved? My isn't working AGAIN! 😱😭

[Ayisha_B]

Hi @sunflower12 👋

Welcome back to our Community Forums and thanks for posting. 

I am sorry to hear you are experiencing some issues with WebSafe. 

I'd love to assist further with this so will pop you a PM 📩 now and we can go from there.

Hope to hear from you soon! 

[Ayisha_B]

Thanks for your time via PM @sunflower12 

The WebSafe settings have been updated for you. 

If the issue continues, please do let me know.