Forum Discussion

DJCopa's avatar
DJCopa
On our wavelength
10 months ago
Solved

Websafe not working

Hi, 

One of many others who can no longer get Websafe to work. 

Has been fine, but now when on will act as if it is off (no web restrictions at all).

Reset devices, cleared cache on mobile, etc (same as others have) but no joy. Have again tried web URL as well as app.

Any ideas from Virgin? Seems to quite a lot of customers who experience this.

Thanks.

  • Thanks for your time via PM DJCopa 

    Glad we were able to get this resolved for you 😊

    You know where we are if you need help with anything else.

    Have a lovely evening!

  • Client62's avatar
    Client62
    Alessandro Volta

    Given the abilities of current mobiles/laptops and the unreliable nature of Child Safe it is hard to know if this is a case of Apple Relay / VPN / Public DNS being in play or VM Child Safe not having engaged in the VM DNS.

  • DJCopa's avatar
    DJCopa
    On our wavelength

    Few snidy comments, odd but if nothing better to do...

    Searching through the forum, I am not alone and it is 100% a virgin media issue. It's always been temperamental but now just doesn't work.

    The fact it's called Websafe and literally doesn't block anything is the issue. Hoping a virgin representative can assist.

    Thanks.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    In the meantime, while you are waiting for VM to fix Websafe, you can manually set your device DNS.

    If you user Cloudflare's DNS, they will filter Adult and Malware content.  The IP addresses are 1.1.1.3 and 1.0.0.3

    • DJCopa's avatar
      DJCopa
      On our wavelength

      That's all correct. Nothing has changed my end, it's just stopped blocking porn, etc.

      The other handy thing is the capability to block YouTube so kids aren't glued to it (I do set usage time on devices but TVs and virgin itself have capacity to access it). Just nice to have Websafe as another layer, as it is offered as virgin media service.

      Thanks.

    • DJCopa's avatar
      DJCopa
      On our wavelength

      Morning - I can access that website:

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team

        Thanks for your time via PM DJCopa 

        Glad we were able to get this resolved for you 😊

        You know where we are if you need help with anything else.

        Have a lovely evening!

  • Hi DJCopa 👋

    Welcome to our Community Forums and thanks for your post. 

    I am sorry to hear you are experiencing some issues with your WebSafe settings. 

    I'd like to take a closer look into this so will pop you a PM 📩  now and we can take it from there.

    Thanks and speak soon!