Unable to reset email password

[sb_vm]

I see this has been raised a number of times before, but I can't see any generic solution - I'm trying to change my password on a 'blueyonder' email address but keep getting 'Sorry, there was a problem registering that password. Please choose a different one.'

The password I've chosen is 'strong' and meets the listed criteria, so not sure what the issues is?

[sb_vm]

hi Ashleigh_C,

I have the same issue and posted about this yesterday - would you be able to contact me about this?

[Steven_L]

Hey sb_vm,

Welcome back to the community and thanks for taking the time to post.

I’m sorry to hear of the issues that you’re having with your email account. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L