Showing results for 
Search instead for 
Did you mean: 

Search Engine Randomly Blocked

Tuning in

One of the search engines I regularly use for work is, today, blocked. I am in charge of the router and associated account. None of the settings there have been altered.

I can only conclude that virginmedia itself is responsible.

The search engine is DuckDuckGo, which largely relies on Bing (which itself is not blocked, confusingly).

Please advise.


Alessandro Volta

I can access the website. Also, here's my trace route.


Tracing route to []
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms
  2     *        *        *     Request timed out.
  3    17 ms     8 ms     8 ms []
  4     *        *        *     Request timed out.
  5    11 ms    14 ms    14 ms []
  6    12 ms    14 ms     * []
  7    36 ms    21 ms    26 ms []
  8    25 ms    20 ms     * []
  9    21 ms    23 ms    23 ms []
 10    26 ms    22 ms    20 ms []
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    21 ms    23 ms    22 ms

Trace complete.
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Tuning in

While I am exceedingly glad that this issue is not affecting others, I am no closer to a fix. My trace route is a field of "Request timed out."

No other site seems to have trouble so far as I've found. Though occasionally things seem slower to load than I'd expect.

I have checked with more than one browser, on more than one device.

Additionally, I noticed a console in the house had retrieved the wrong date and time. Though another item, a TV, was finding the correct ones.

Going to depower the router for a time and see if that helps at all. And, yes, I have switched it off and on again. And even checked to see if anything wanted to be updated.

Alessandro Volta

1. Check if your IP is a problem by switching router/modem mode

2. Change the DNS on your device

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Tuning in

The problem seems to have vanished on its own.

Only thing I did was switch the router off while I was out. The problem returned the next day. Tried the same thing again and the problem has yet to return.


Unfortunately this leaves me with no insight that could help others facing this sort of thing.

Forum Team
Forum Team

Hello Fluffgar.

Thanks for your post and welcome back to your community.

Sorry to hear you were having an issue with DuckDuckGo. I did check to see if we've had any reports from our side from any other customers. Sadly nothing has been raised in the the last 2 weeks.

The main thing is it sounds like you're okay now with no more time outs.

If it happens again, please let us know.