Virgin Media Community

[carrie88]

Ok so no still not resolved

yet again I have a £5 charge on my account for this month. 

An additional amount of 15.99 appear last month 

so as a result of the amount under credited to my account the figure you ask I felt like I was still owed was £104.97

i can not ring Netflix and cancel as this will cancel my Netflix account I have had personally with them for years or is it someone’s else’s account I am been charged for again. 

the new total amount I have been overcharged is £20.99

so in total the amount that still needs applying to my account is £125.96

this is getting ridiculous and I am honesty going to go to the ombudsman and when it’s found that you are yet again in breach of your contract I will terminate. 

[Beth_G]

Hi carrie88,

I am truly sorry that the Netflix billing issues are still ongoing. It sounds like this issue keeps snowballing and we'd really like to put an end to it and get it all sorted for you.

I've sent you over a private message now so I can take your details and have a look. Please look out for my message over at the purple envelope.

Thank you