Forum Discussion

carrie88's avatar
carrie88
Tuning in
3 years ago

Netflix Scam

I have recently been charged £15.99 on My October, November & December Bill for a Netflix subscription that I have not taken out or agreed to, I have spent over 5 hours on the phone this weekend to m...
Tom_W1's avatar
Tom_W1
Icon for Forum Team rankForum Team
3 years ago

Hi carrie88 thanks for your reply and sincere apologies for this. 

If there is a Netflix payment on the account that you no longer wish for, you would need to cancel your Netflix subscription through Netflix directly and this will no longer appear on the bill for you.

There is a lot of information on your message and unfortunately, it's quite hard to break it down so can you confirm only, how much you believe you are still owed?

Many thanks

Wood894's avatar
Wood894
Joining in
3 years ago

Hello. Please can you also help me with this as I have the same issue and your team has simply directed me to the 'Netflix Team' and I don't know what that is.

 

Thanks

  • Natalie_L's avatar
    Natalie_L
    Forum Team (Retired)
    3 years ago

    Hi Wood894,

    Welcome to the Community and thank you for posting. 

    We are very sorry to hear you are experiencing an issue with being charged for the Netflix service on the account, we will do all we can to assist with this. 

    When you visit the Netflix app on your set top box, are you showing as logged in to the service? You can check this via your Apps section on the box. 

    Please let us know what you find and we will be able to advise further.

    Thanks,