Netflix Scam
I have recently been charged £15.99 on My October, November & December Bill for a Netflix subscription that I have not taken out or agreed to, I have spent over 5 hours on the phone this weekend to m...
Forum Discussion
Tom_W1
Forum Team
Forum TeamHi carrie88 thanks for your reply and sincere apologies for this.
If there is a Netflix payment on the account that you no longer wish for, you would need to cancel your Netflix subscription through Netflix directly and this will no longer appear on the bill for you.
There is a lot of information on your message and unfortunately, it's quite hard to break it down so can you confirm only, how much you believe you are still owed?
Many thanks
Ok so no still not resolved
yet again I have a £5 charge on my account for this month.
An additional amount of 15.99 appear last month
so as a result of the amount under credited to my account the figure you ask I felt like I was still owed was £104.97
i can not ring Netflix and cancel as this will cancel my Netflix account I have had personally with them for years or is it someone’s else’s account I am been charged for again.
the new total amount I have been overcharged is £20.99
so in total the amount that still needs applying to my account is £125.96
this is getting ridiculous and I am honesty going to go to the ombudsman and when it’s found that you are yet again in breach of your contract I will terminate.
- Beth_G
Hi carrie88,
I am truly sorry that the Netflix billing issues are still ongoing. It sounds like this issue keeps snowballing and we'd really like to put an end to it and get it all sorted for you.
I've sent you over a private message now so I can take your details and have a look. Please look out for my message over at the purple envelope.
Thank you
