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Just joined cannot change the my security setting

J_117
Just joined

Hi,

I have just started my contract and cannot change the security setting and parental control on My Virgin Meida.

I can sign in to my account at https://www.virginmedia.com/my-virgin-media/home

However, I cannot enter the internet security and parental controls to change settings. Both options redirect to the https://www.virginmedia.com/my-virgin-media/homeimmediately.

Very annoying because it blocks Reddit.

2 REPLIES 2

用心棒
Very Insightful Person
Very Insightful Person

Whilst waiting for the forum team to respond to your post consider setting an alternative DNS on specific deviceto workaround the issue, for example to Quad9 | A public and free DNS service for a better security and privacy or similar service.

FYI: Virgin Media's Web Safe Essential Security service relies on use of Virgin Media's DNS to function.

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JS94
Joining in

I’m also having this issue.