Is this a scam?

[roe992]

I received a call today from a man on 07496 429392 saying to be from Virgin media, asking if the SIM and broadband I ordered are working as it said pending setup, they have both been active for a couple of weeks so I said they were working and he said he'd update the system and finished the call. He called back a couple of minutes later asking me to confirm the address on the account (I have had some issues with the address being wrong and Volt not activating which should, but hasn't, have been sorted). I did and he said it's not what he has and it needs to be updated or my internet could be switched off. He listed addresses he had in from of him for my property, some included correct ones, some were not. He asked me to go and confirm what is on my tenancy agreement and to call him back on that number and he'd update it for me. Is this legit? It's just confirming the address for an issue I do actually have.

[goslow · Accepted solution]

07496 is an EE number range which would seem unlikely for a VM call.

The speculative nature of the questions suggests a phishing call IMHO.

When the VM forum team reply here (usually within a few days) they should be able to check all of this with you via PM.

[Zach_R]

Hi @roe992,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you received a call from someone claiming to be from Virgin Media that you're concerned about. I'm going to send you a private message shortly, please respond to that when you can.

Thanks,