HomeWorks F-secure activation key missing

[happyducks]

John,

I have similar issue with F-Secure and Homeworks package. I have Homeworks included in my contract and was told F-secure is part of that too. But now F-secure is expired after the new contract and won't renew until I pay annual fees.

No one in VM customer service or tech team knows anything about F-secure and Homeworks. All they say is "sir, don't worry, homeworks is there to protect your devices".

Was your case resolved eventually?

[John_GS · Accepted solution]

Hi @happyducks 

Thanks for posting and welcome to the community. Please make your own thread in the future, this is to ensure no work is missed 🙂 we've moved it this time for you.

I am sorry to hear of the issue of the F-Secure. It is included in the HomeWorks bundle for as long as you have that - https://www.virginmedia.com/help/broadband/homeworks.

I'll send you a PM though to assist further.

[Chumphries]

Are you able to help me as I have the same issue.  I have posted separately.

[Joseph_B]

Hey @Chumphries,

Thanks for posting, we would advise against posting in multiple threads as this can cause issues when we are trying to follow the conversation, if you keep responding back to us their my colleagues will be able to help.

Joe