Child safe not working

[timn48]

Hi my child safe is on but no sites are getting blocked. I've flagged this with VM before and nothing happened. Please help me resolve this. 

[用心棒 · Accepted solution]

From the device on which Web Safe appears to not be working go to https://1.1.1.1/help. What is the AS Name value reported? The following example reports this value as Virgin Media.

If the AS Name does not contain Virgin Media then:

• if Hub is in modem mode and third party router is used then configure router to use Virgin Media DNS at 194.168.4.100 and 194.168.8.100
• otherwise configure device to set DNS automatically, i.e. accept that assigned by DHCP — if help is required with this post back here with device detail

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[timn48]

 

[timn48]

It's not working on any devices at all

[用心棒]

By default VPN sites should be blocked by Web Safe, what happens when you go to http://nordvpn.com?

[timn48]

I just see the site as normal, however when  I've checked the DNS it's coming back as [MOD EDIT: Personal details] which isn't in the list you provided, I've done a factory reset of my hub so I'm not sure where this is getting set

[timn48]

 however a reverse dns shows it is a VM server

[用心棒]

Issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond, though usual the former.

[Tom_W1]

Hi @timn48 thanks for your post, although I'm sorry to hear of your concerns raised.

Please allow me to send you a PM to look into this further for you. Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

[timn48]

Hi Please can I get an update on this issue.