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Cancel old email address

Joining in

I have an old email address associated with an old virgin account that has been closed down. Please can you disable this account completely as I do not use it anymore and it has been part of a security breach on three websites and has been used for phishing. I do not want to give out this email address on an open forum. Please can somebody contact me for more details.


Forum Team
Forum Team

Hi Bailey2424 👋🏼.

Thank you for posting and welcoming you onto our community forum ☺.

Sorry to see you are having issues with your NTL email address  ☹.

Let me take a closer look and see what I can do regarding removing your email.

So I can further investigate 🧐, I will have to private message you. 

Please watch out for the envelope ✉. 

Ari - Forum Team

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I have the same problem with old NTLWORLD email address. Am no longer a VM customer since 2021 andI want the email address  cancelled as it has been hacked and I am getting offensive emails.Have been in contact with VM at least 3 time but no one has deactivated it. 

Hi Terry801,

Thanks for posting and welcome to our community 😊

Sorry to hear you've not been able to get the email address de-activated.

I've popped you over a private message so I can help.