I left VM several years ago but my blueyonder .co.uk address has not been deleted. I am receiving phishing mails and I believe it has been hacked. How do I have it deleted please?
Just wait here for a VM Mod to pick this up and arrange. I had this done a while back.
Just wait here for a VM Mod to pick this up and arrange. I had this done a while back.
Thanks. How long do the Mods usually take to reply?
Forum TeamHi there MLP36
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and thank you again for posting. I'd be happy to take a look into getting the email removed for you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
I also have a similar problem with two blueyonder email accounts. I left Virgin eighteen plus months ago and tried on three occasions via the WhatsApp system to get these accounts cancelled as it hadn't happened after 90 days as I was informed it would be. I was told it will take a week but it would be sorted. Didn't happen. I have re-joined Virgin recently and sent the complaints department a letter to try and resolve. They side stepped the information and said I need to speak to the technical section. Back to WhatsApp last week got a helpful different response. The email addresses would be added to my new account then I could remove the forwarding or cancel the email accounts. It will take 48 hours. Six days later and once again nothing has happened. No access to the accounts and I am still receiving Scam and phishing emails. I am now hoping the Moderator can resolve this as spending another hour on WhatsApp repeating myself with no result is not where I want to be.
When I requested this the Mods here were extremely helpful. It took about 10 days to get my 4 ntlworld mailboxes deleted. The whole process went very smoothly.
Thanks for sorting that out. I know where to come in future
