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virgin media brown box gone and wires cut.

salomeritchie
Just joined

IMG_4597.jpeg

I have recently joined virgin media and received my broadband yesterday and set it up however it has been flashing a green power light for over 24 hours with a green wifi light and nothing else. I have spoken to the team yesterday before it was 24 hours and they said to wait however the time is now over and after reading threads i realised there’s supposed to be a brown box outside. I went outside and saw there’s what’s left of a brown box with one wire hanging out (cut) and what appears to be half of the internet cable. What shall i do as i need the internet as soon as possible?

5 REPLIES 5

goslow
Alessandro Volta

@salomeritchie wrote:<snip>  What shall i do as i need the internet as soon as possible?

Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to fix the wall box/cut cable.

If you need a new cable installing from the cabinet though, you may be in for a long wait.

jpeg1
Alessandro Volta

 Is Virginmedia testing AI answers on the forum? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

goslow
Alessandro Volta

There have been quite a few AI spam bot posts recently. But the past ones have had a spurious URL ad/link in the signature line and the moderators have removed those posts.

jpeg1
Alessandro Volta

Yes, but this one is different. There's no link.

VM has introduced AI in their other contact methods, this forum might be the next step to removing human contact altogether. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Robert_P
Forum Team
Forum Team

Hello salomeritchie

 

Thanks for posting on the forums in regards to your recent connection issues and problems with your Omni Box (Brown Box), we understand the confusion and appreciate you raising this via the forums. Welcome to the community.

 

We can see you have spoken to the team since posting, we trust they were able to offer support and help get this resolved. Let us know if you need any further support in regards to this.

 

Rob