Forum Discussion

nicolaaamis's avatar
nicolaaamis
Tuning in
2 years ago
Solved

i want to drop my kerb but have a manhole cover outside which needs lowering

I have contacted virgin several times about the manhole cover which is 80cm by 50cm. Each time they come out they have been given information that its broken and a job has been raised for a repair instead. I have the permission from highways to drop my kerb but they will not carry out works until Virgin media have lowered the cover. Can anyone point me in the right direction please? Highways cannot help me 

Thanks

Nicola 

  • nicolaaamis's avatar
    nicolaaamis
    2 years ago

    Thanks for the info, how do i contact VM about lowering the manhole cover? i cannot find any phone number or email address to contact them on, do you have any contact details i could have ?

    Thanks

    • nicolaaamis's avatar
      nicolaaamis
      Tuning in
      2 years ago

      I dont need to report damage to anything i need to know where to go forward with virgin lowering a manhole cover that is in the way of my dropped kerb i want to get done

       

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        2 years ago
        nicolaaamis wrote:

        I dont need to report damage to anything

         

        You said it was "broken"... I assumed that was "damage".    In any case a VM person will advise on progress when they get here in a day or two

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    If it's broken to the point of being a hazard they will come and repair it. If they think it's been damaged by someone e.g. by driving over it, they may be looking for repayment of the cost. 

    To come and assess the cost of lowering it and issuing an invoice for the work, they have a charge which was recently £250 +vat, paid in advance. 

    • nicolaaamis's avatar
      nicolaaamis
      Tuning in
      2 years ago

      Thanks for the info, how do i contact VM about lowering the manhole cover? i cannot find any phone number or email address to contact them on, do you have any contact details i could have ?

      Thanks

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        2 years ago

        One of the forum staff should be able to help you when they pick this up. 

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Hey nicolaaamis,

    Welcome to the community and thanks for taking the time to post here on the forums.

    Are you currently a customer of ours or just have the grid outside of your property?

    I will send over a private message in a moment to request further information. 

    Kind Regards,

    Steven_L

    • Anonymous's avatar
      Anonymous
      8 months ago

      Hi Steven I require the same help please?

  • Anonymous's avatar
    Anonymous
    8 months ago

    Hello I am in the same situation as Nicola would someone please be able to contact me? Thanks

  • goslow's avatar
    goslow
    Alessandro Volta
    8 months ago

    It can take the VM forum team up to several days to get to a topic. You would do best to stick to your own/original topic where you have already provided the photo as all of the relevant and useful information is there. Multi-posting has the potential to delay or confuse any replies you get from VM.