hub 5 Internet ( Partial Service (US only) )

[AlphaKilo757]

Have a hub 5. No internet all day. It’s been flashing green all day. Tried a full factory reset using the button underneath ( it definitely reset all the passwords) but still no internet and went back to flashing green

any one able to advise/ help? 

[carl_pearce]

Check here:

https://www.virginmedia.com/help/check/status

[AlphaKilo757]

Have tried the online checkers and it says my hub isn’t connected. Was just hoping some one had had the same issue and knew of something that could be done, rather than waiting 5 days for an engineer 

[Matthew_ML]

Hey Alphakilo757, thank you for reaching out and I am so sorry to hear about this.

I have checked from our side and I can see you've spoke to someone about this, did they manage to help at all?