Yodel still not delivered hub

[sairaafeefa]

Was told delivery would be 21st May only for Yodel to send me a message stated delivery would not be happening until the 22nd May!

I waited, contacted there CS only for a Yodel we chat person to to change my delivery date!!!

I contacted VM yesterday only to be told, yes it's being delivered today they can 💯 reassure me and 25£ would be credited to my account.

No delivery and no updates on the Yodel App!

I have had enough....Yodel are incompetent and VM are giving customers the run around!

[newapollo]

Hi @sairaafeefa 

Did you speak to the pre-installs team on 0800 052 1734 ?

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

They can check and progress the hub delivery, also advise you on any issues with your order. You can also ask them to change it to a manned installation rather than a self install (the VM tech would bring the hub with him)

[sairaafeefa]

They told me today that they have emailed Yodel and are waiting for a response.

They said they cannot change the way I receive the hub so I will have to wait to hear from them.

Yodel.on the app or automated system doesn't tell you what date it's going to be delivered!!!

I'm really annoyed...

[Martin_N]

Hi sairaafeefa,

Thank you for your post. I'm very sorry to hear about your hubs delivery. 

To confirm, have you had any further update on this?

^Martin