Yodel lost superhub

[Jordynelliott3]

I had rescheduled my delivery since yodel didn’t offer any information of what time they were going to deliver so I had changed my date. When I went on to check this today they said they had “misplaced” my order. Has this happened to anyone else? How did you resolve this?

[Martin_N]

Hi Jordynelliott3,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the delivery. 

Have you contacted Yodel directly to request an update on the next steps?

^Martin

[Jordynelliott3]

I ordered a self install kit, was offered 26th Jan delivery which was no good as I was away. So I opted for 29th Jan with Yodel instead. All looked ok. But then not delivered. Yodel are telling me it's not been scanned for a few days and they don't know where it is.

Can I get a replacement sent out please?

It's impossible to speak to someone about this or sort through the app. 

[MOD EDIT: Threads merged]

[Matthew_ML]

Hey Jordynelliott3, thank you for reaching out and I am sorry to hear this, I can see my colleague has post on another thread which you have just repiled to.

Let me send you a PM and we can take a look to see what has gone on.