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ssorevets's avatar
ssorevets
Tuning in
3 months ago
Solved

Lost return equipment whilst with Yodel

Hi VM,

I recently cancelled my VM broadband contract. I returned my equipment in the returns box via Yodel, which has now been  stuck at their national hub for the last 4 days according to the tracking information. 

I have contacted Yodel who are now in the process of trying to find out what has happened to the package.

VM are sending me texts saying I will be charged for the equipment if it is not returned.

Could someone from VM please PM me, as I feel that this issue is now between VM and Yodel.

Thanks,

 

SR

  • Gareth_L's avatar
    Gareth_L
    3 months ago

    Hello ssorevets.

    I just got your private message advising that we have now received the equipment.

    That's great news to hear and will be a relief for you as well as us.

    If we can help with anything else please let us know.

    Gareth_L

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    3 months ago

    Hello ssorevets.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with the missing return and text messages from us.
    I'd like to investigate this for you as we can contact our collections team and make sure everything is resolved.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L
     

     

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    3 months ago

    Hello ssorevets.

    I just got your private message advising that we have now received the equipment.

    That's great news to hear and will be a relief for you as well as us.

    If we can help with anything else please let us know.

    Gareth_L