Yet another Abysmal preinstall
My frustrations with Virgin Media as a company are mounting increasingly, and I'm now starting to look at alternative options, Due to an issue (that is now resolved) I have 2 appointments open for i...
Forum Discussion
Unfortunately, you are likely to be referred on here to the pre-installation and delivery team on 0800 052 1734 to report your issues. Alternatively you might get an offer to raise a complaint. Neither is likely to do anything much to help move your installation forward.
Once VM has taken your order, it is typically passed to the installation sub-contractors after which VM seems to have little/no interest or influence in how the installation progresses.
If you have had two dates to this point, was one for the cable installation and one for the installation/activation of your services?
You will be eligible for compensation for a delayed installation from the 'date initially confirmed in writing' when VM said it would activate your services.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
but you may end up having to fight VM to get it by going to the ombudsman. So keep detailed records in a timeline format with linked pieces of evidence for all of VM's delays and false promises.
Its an odd one, so if we live at flat 666 at 123 made up way, our address technically didn't exist as only 123 made up way existed
I had to get them to create that address and in doing so they put two "Jobs" on the system, so I have a job in my name for 123 Made up way and a job for Flat 666 123 made up way (confusing I know)
We have had 1 engineer come out to tell us we need some external works carried out,
They have been out and marked the road up with Green Arrows and a T in a Square (we actually have two of those now)
We made the original appointment on the 5th of April and we are still waiting, the appointment has been moved 3 x now per "address" for a total of 6 times
- Ashleigh_C
Forum Team
Hi there Stuart1989
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and thank you again for posting. Can I just clarify, has a date for an outside installation been confirmed for you? If so has this been moved previously?
Hi,
The original install date was set for
9th April
Then
I have emails stating that I have a moved date to 22nd and 23rd April
Then the 3rd May, 14th May and 17th May
Then I received an email stating 24th May and a second email stating 31st May
